Privacy Policy

This Privacy Policy describes how Dock Energy collects, uses, and protects the personal information you provide to us when you use our website and services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Energy account details, billing information, and service preferences.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, and pages visited.
  • Communication Data: Records of your communications with us, including emails and phone calls.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you register for our services, fill out forms on our website, or contact us directly.
  • Automatically: Through cookies and other tracking technologies when you use our website.

3. Use of Information

We use your personal information for the following purposes:

  • Providing Services: To deliver the billing support, account assistance, energy-usage education, and service-related guidance you request.
  • Communication: To respond to your inquiries, provide updates, and send important notices.
  • Improving Services: To analyze usage data and improve the functionality and content of our website and services.
  • Marketing: To send you promotional materials and offers related to our services, where permitted by law.

4. Data Sharing

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in delivering our services (e.g., IT support, data analytics). These providers are contractually obligated to protect your information.
  • Legal Compliance: We may disclose information if required by law or legal process.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Security Assessments: Conducting regular security audits and vulnerability assessments.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.

To exercise these rights, please contact us using the contact information provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the basic functionality of our website.
  • Analytics Cookies: These cookies help us understand how you use our website and improve its performance.
  • Marketing Cookies: These cookies are used to personalize your experience and deliver relevant advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

[Your Contact Information]

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.